The customer service with this company is shocking, so bad. I placed an order 11 days ago, my order status still says processing. I've called customer services 4 times and nobody ever answers, they encourage you to leave a message with your details to call back but nobody ever does. I've emailed them 5 times as well, with no response! This morning I received an email form PayPal saying that cohorted had refunded me part of my order- why is this?? I didn't ask for refunds or returns...!!! I want the order I paid for!!! I am unbelievable disappointed with the lack of communication from their customer services and my overall experience. I will never be purchasing from this company again.