I changed my address on my Cohorted profile before the dispatch date and my box was sent to my previous address. Contacted Cohorted and they replied that its my job to contact Royal Mail and its also my job to get my parcel from my previous address. Under the terms and conditions of Cohorted, it clearly states that your box needs to be signed on delivery.....Contacted the concierge in my previous address and they've said that the box hasn't arrived. Don't waste your time trying to phone Cohorted as the number is fake and if you try emailing customer service you will only get bad customer service. Glossy box is by far the best as they sent me my beauty box without any hassle. I even got a free treat as they did the same mistake by sending my box to my previous address.