I think the downside was the long wait to receive my first box. When I got it I was really happy with it. Most products included were great, they were all full-size products and you can see that they are quality products. My top one was the bettyhula moisturizing cream, I loved it and will definitely get more when mine one finishes. There was only one product I did not like and it was only because it was not for my type of skin, this is the loweve moisturizing cream. I think Cohorted could improve the service by trying to understand a bit more about their customer type and start to send to them products related to their needs. Having said that I really enjoyed my box, from the nice package and presentation to the products. Really pleased with it. thank you Cohorted, great job! ;)