First month of buying the box alongside my mum and had terrible service. Was told it was an "attempted break in" although what does that have to do with the products? Very poor communication and from what i know so far very untruthful. Considering cancelling our boxes. Told we would receive a 'free' item in next months box as we lost out on a product which makes no sense as it was an "attempted break in" may i point out again. So i am unsure if we will receive one less item thsi month which means next months item isnt exactly 'free' as they say, it will be in actual fact an item they OWE us.