Poor product service and poor customer service! Yes the beauty box itself contains some very nice items, but if you can't get a hold of one then what's the point? I've tried several times now to buy one of these boxes, what I find odd is that even if when I manage to add one to my basket by the time I get to checkout - which takes about half an hour because the website keeps breaking down - the product is sold out! How can a product that is sitting in your basket be sold to someone else at the same time? Clearly there is an issue with how the website is run or perhaps the company is trying to "big up" their product by creating some sort of frenzy when actually they only have a few boxes? I've contacted the customer service team a couple of times about this but I never get a reply. They clearly are not ready to deal with any sort of demand so save yourself some time and go spend the £20 on a nice lipstick that you will actually be able to get a hold of. I would rate this 0 starts if I could!