This is now proberbly the worst courier company out there. Collect plus in name but have a problem and you are directed to yodel customer service ? so yodel are pretty much running collect plus and the service is now diabolical (which you will be aware of once you encounter a problem) customer service are rude unprofessional and incompetent and if your parcel is lost or damaged dont expect to be refunded because they will feed you lie after lie even terminate the call , your claim will not be processed and no one will return any emails sent . Let this be a warning to everyone because these are totally incompetent. - 5 would be an appropriate rating for collect plus.