The worst company to use ever, sent my parcel on 29th of September they managed to loose the parcel on 30th of September after being picked up and scanned at depo, after 2 weeks they sent me an email that it was lost, I refunded the eBay buyer and expecting a refund, on 19th I received email from Collect + that it has been delivered and they were closing the case. STAY AWAY FROM COLLECT + horrible company to deal with