Do not use!!!! I sent three parcels over Christmas and they lost two of them. I had to refund my buyer and I am still waiting for my refund. I have filled out claim forms three times and they keep telling me they have not received them. They eventually admitted to having my claim form and that I am due a refund. I am still waiting for my refund. Every single time I ring I get told it will be in another 3-5 days!!! Ahhhhh, avoid!!!!!!!