Don't give a damn about my business or theirs Lost my parcel or rather it was picked up from the collection point and didn't make it to the depot. Reported it after 2 weeks and got a mail saying they would search the depot, since then nothing. I've sent several emails since trying to get an update and they can't even be bothered to respond to those. I'm guessing they just hope that I'll give up trying rather than act as a decent company and deal with the problem. So now i'll have to find a new company to ship my parcels with and start a small claims procedure. All because they literally couldn't care less about the fact they lost it and not even the common courtesy to answer emails. Update 1. So got an email asking me to email their escalation dept. Did that, everyone agrees that they have lost my parcel but until the place I dropped it off at raises it as a problem, I can't get a refund. 2 weeks after that conversation and 2 months after I dropped the parcel off I'm no closer to getting my money back, despite paying extra for a signed for service to cover the value of the goods. If they deliver great, if they don't, they are beyond useless and given that I'm paying for insurance, how is it not fraudulent that they acknowledge they are at fault and I can't get my money. Second update Got an email after update 1 saying again how sorry they are and this isn't the service they expect to give! Could I confirm my email address so they can send a claim form. Chased a week later, no answer, sent another reminder a few days after that and now 2 weeks later still no claim form and no answer to nay of my emails. Seriously we need to be able to give less than 1 star, People really need to think if this is the company you want to entrust your goods too, given they get around the insurance you pay to cover the cost of goods by just ignoring you. Swapped to UPS for all my deliveries now, hopefully they will be at least a little bit professional.