Peter Rees
Total rubbish - this is NOT the original C&H - someone has bought the name and rights and is selling poor quality sofas under the same name. After taking delivery of my Lavinia 3 seat sofa, I soon noticed that the covers didn't fit. C&H sent out THEIR 'independent ' inspectors (Castelan) - the guy told me the covers didn't fit at all - then sent in a report saying 'no fault found' - was a nightmare but in the end, the retailer got me a replacement set of covers. Then within about 6 months or so, the cushions lost their texture - they looked like an unmade bed! I emailed the retailer - they were so bad that C&H sent a replacement insert. That was so badly made that it lost its texture in 6 weeks! Retailer was excellent and arranged for a FIRA inspection - he reported 'Manufacturing defect' - Consumer rights - you've had the chance to fix it - I sent it back and got a refund! These sofas as about 50% over priced for the quality!
3 months ago
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Collins and Hayes has a 1.80 average rating from 5 reviews

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