Like most people I did a lot of research before signing up for a CCNP course. Above all I was looking for value for money. The course was paid for by my employer, so value meant for me the right combination of course quality, a knowledgeable and relatable instructor, hands-on time, decent labs and documentation for the right price. Like most IT professionals I`ve been on a ton of courses where either they cost a bomb and deliver very little, the instructor has no idea how to convey the material in a practical and concise manner or there`s too much theory and not much real world application. Joe gets it pitch perfect - by it`s nature this is technical stuff, but he`s got a knack of explaining it so it all makes sense. Whilst the labs mirrored the theory and the day`s lesson. Joe has a lot of time for each student, and when your configs are going wrong, he`ll help, or help you find what you`re doing wrong. These things can tend to feel like your back at school but Joe keeps it fun, while always being able to crack the hard topics. And when you`re on a course you want someone to be able to say to you "I`m going to explain everything you need to know about BGP in 10 minutes" - for me, that`s why I go on a course, to crack the concepts - after that I figure the nuts and bolts out. Commsupport did that. The range of kit is great, and there`s plenty of hands-on time. I went on to get my CCNP, and I thank Commsupport for laying the groundwork. I also attended a trial day, I`d highly recommend that to have a look.