One word: Awesome. This is my third course with CommSupport, in addition to CCNA R/S and CCNA Voice. Moving from a TDM background and traditional telephony and into UC and networking started out as a painful learning experience, self training. CommSupport, under Uncle Joe's chairmanship, provide a full support and education package as opposed to just classroom based learning. The class based bootcamp's are fast-paced and never dull. Printed lab manuals and classroom videos are provided for the days and weeks after the course to assist with exam prep. My personal recommendation is that learners keep doing hands on labs to learn the command line and keep watching the videos AND make sure you sit whatever Cisco exam your're taking no more than six weeks at the end of your CommSupport course. One additional benefit is the course resit. I failed my ICND1 the first time and was given a full class based resit FOC, which aided me in gaining ICND1 and ICND2 on the second attempt.