I placed an order for warm booties badly needed by my disabled wife on 17 November 2015. Now on 20th February 2016 - after the THIRD ATTEMPT ( starting in december 2015 ) to resolve this matter - having been told that it was delivered and signed for - I am still being fobbed off with excuses that I did not pursue the matter early enough - and that they have a 30 day returns policy ( how would you know that it is even a vague consideration if they don't even have the grace to send an email informing you that the goods have been dispatched so that you can register non-delivery ? ) I am no further forward. They seem to shamelessly avoid any responsibility. Other companies accept the liability and replace lost goods immediately. I would not advise you to trust this company. K LONDON