Order two products on the 11th June, one that was specifically needed for the 19th June. I felt confidnt as the product on line said " In Stock! Fast Delivery! "After receiving a delvery note for one product on the 13th so I rang to ask about th eone I needed for the 19th and was informed that they had just received in stock 62 of them and it would be despatched shortly. I called on the 19th, but my time was imited and I kept having to dosconnect after 10 minutes wait. Called again on the 20th and got trough on the 2nd atttempt. Here I wa informed theproduct was on a transfer note and may delivered some time next week. I enquiredabout "Ins tock! Fast Delivery!" to be informed "In stock" meant the supplier had it in stock and Fast Delivery well, wasn't fast ! 3 - 5 working days. Ok, that would have been 14th - 18th, to be told it wasn't in stock . As the prevous person I spoke to said it had come in on the 14th (62 as mentioned) silly me for htinking "in stock meant ........"In stock" - glad their supplier wasn't in China. Left me high and dry, this was an aid I needed for someone coming out of hospital on the 18th and I feel misinformed by the web site