Ordered a commode which was shown as "in-stock" on the website. Chased up delivery and told that due to moving warehouses there would be a delay. After repeated attempts to get a sensible answer to my request for a delivery date, I contacted citizens advice and was told that although the item was shown as in-stock, I would have to give 30 days grace for them to deliver. I wrote to them at the address indicated on their website, but my recorded delivery letter was returned, as they had gone away. I sent a further email stating that after the 30 days they must reimburse and thankfully they complied. I think it had more to do with the thought of trading standards being involved than their "honesty". This company deals with people who's circumstances necessitate special equipment delivered in a timely manner. This company showed no thought or empathy for me as a customer, in fact their customer services representative seemed to delight in increasing the frustration rather than being helpful. Do not use this company they cannot be trusted.