Customer service is non existent. Emails, telephone calls, all ignored. Awaiting refund for damaged chair, still waiting a month on, and absolutely no update on this. Whilst writing this review, i finally managed to speak to someone! When i complained about the lack of any sort of response, i received no apology what so ever. The person on the other end of the telephone just went silent. I was in no way abusive, i just stated my case, and complained about their after sales customer care, but i was just met with silence. DO NOT USE THIS COMPANY. THEY TAKE YOUR MONEY, THEN DO NOT WANT TO KNOW!