Maria
Such a disgrace of company, you are a RIP OFF! Worse customer service I had to deal with in my entire life! I spend almost half a day trying to change the address and car registration on my current policy for which I got quoted £323, the line went down with the first agent that was trying to amend this for me. I then called back to find out the changes have been applied without my consent and that, if I want to cancel the policy, I had to pay an extra fee of £219 for the cancellation. The agent told me that if I wasn't happy paying this charges I will have to wait for them to listened to the first conversation I had with the first agent......ended up paying the £323 for the amends in order to get over this whole fiasco and believe what, 2 months after amending my policy and paying for the changes, this company tried to charge a me twice for the amends, had to call them and spend another 1h of my life trying to find a reason as to why I my insurance cost increased, took them 1h to realised they made a mistake on their end and, even though this company made the mistake, they send me a letter regarding the monthly payment that didn't get pay plus a £30 charge for late payment, all adding up to £284.26 which is £66 over my monthly payment....as ridiculous that all this complain sounds, this is the way this company operates....no customer service....no explanation of charges.....no apology either...shame on you!!!
1 year ago
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Complete Cover Group has a 4.30 average rating from 593 reviews

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