Very disappointing service. Order my item one month ago and it was supposed to have been delivered within 7 days. When I called to enquire about my item and if I could get a refund I was told that refund was NOT possible as the item had already been despatched. I could refuse the deliver in order for refund to be processed. Alas, not only has the item not arrived, ComWales is ignoring my repeated email queries for an update. This is a very unprofessional and untruhtful organisation. II am actually taking this matter to the Ombudsman as no one should have their monies taken and not receive the item ordered, not be given any updates.