I recently found this forum due to an online purchase of a used car from Gem Cars Ltd, Lincoln. The deciding factor for my purchased was a very well presented and detailed (I had thought) video walk round. When I received the car the condition of the bonnet was not as described! I had dealt with the complaint badly, and posted on the forum asking for further advice. This is a service they have offered for free since 2006. In my book that's amazing, as I don't expect they receive many donations to help pay their overheads. Although my issue wasn't resolved, this was due to the dealer and my decision that it was not worth the time and stress (over a relatively small amount of money and principle) of having to deal with the car dealer any longer by taking my complaint to Court. I wholeheartedly recommend this group, as the advice given by an expert on Consumer Rights was completely objective and invaluable. https://www.consumeractiongroup.co.uk/topic/440764-used-car-purchased-online-from-gem-cars-ltd-lincoln-not-in-condition-as-described-small-claims/#comments