The online site itself is well laid out and the different areas are well marked , Any winning bets are paid promptly and as yet no mistakes have been found . Every now and then some freebees are on offer which is a nice bonus . The only drawback i have encountered is should you have a problem with a specific game or area the support does leave a little bit to be desired .Apart from that all is well .One very useful area is the ability to withdraw or deposit cash into your account in the shops using the connect card and the fixed odds machines , i find this very useful and very convenient and use it all the time