I selected 6 horses at Cheltenham and went for a 25p Heinz, total stake £14.25 as expected. Decided to make it Each Way so checked the Each Way box on the betslip. Stake went up to £28.50, so far so good. All set for an E/W Heinz so I thought (wrong according to Coral). During the day I had 2 second places at 6/1 and 11/1 both 5th the odds so a double on the places I thought. Princely sum of £1.65 back I thought, wrong again. Contacted them via chat to ask about my £1.65 not being credited to my account. Was told that Heinz was "Win Only" bet. Pointed out that the bet slip said "Win or Each Way". Explained about checking the Each Way box and stake doubling. Still insisted that bet was win only. Ended up with this. "Sophia - I've already coordinated this with our relevant team and both of us clearly see that this bet was correctly settled as a losing stake. Insisting to change the status of this bet as a winning bet even though it was correctly settled as lost will lead me to close your account and raise it further to our Responsible Gambling Team. To make sure you're capable with your gambling." What, being threatened by some online chat monkey? I know it's a paltry sum but being told I don't understand betting after over 40 years of backing horses! I've been with them for over 10 years but I've withdrawn my account balance and closed my account. My advice is look elsewhere for online betting