I recently joined coral because a promotion came through to my facebook stating if you join and deposit 10 pound you get 50 pound when i did this i didnt receive the £50 i contacted customer services and here is a copy of the chat... I dont think this is acceptable Sayful: Hello. Thank you for contacting Coral Customer Service. How can I help you today? Sayful: what was the name of this promotion? rachpaul14: im not sure rachpaul14: its just a welcome bonus Sayful: the welcome bonus is bet £5 get £20 rachpaul14: not what it says on your promotion page rachpaul14: it states... NEW welcome offers! get £50 welcome bonus for just £10 Sayful: that is for casino rachpaul14: well it doesnt state that Sayful: it would if you go to the casino page rachpaul14: it came as a promotion through my facebook and if it stated that i wouldnt of joined it should be made clearer Sayful: regarding this issue you would need to that promotion and opt in rachpaul14: its false advertising and i bet lots of people have fell for it Sayful: you instead received the Coral £10 TV New Account deposit Bonus bonus rachpaul14: i know what i received but i was expecting different like your new welcome offers says Sayful: if you didn't play through this bonus I would of been able to credit it, but I am now not able to rachpaul14: how about you give me the extra 40 pound? then its not false advertising and you have put the customer first and resolved the issue? Sayful: regarding this you would need £10 in your balance rachpaul14: after i have deposited 20 pound already you expect me to put in another 10 pound so you can do what your promotions say you do? Sayful: you need £10 to get that bonus Sayful: thats the only way it can be credited rachpaul14: so what are you going to do about your false advertising? because im sure its against the law? rachpaul14: isnt it strange how other websites that are not that big as a company go out of there way to help customers yet a big company like yours cant do that Sayful: im sorry you feel that way but regarding this issue I cannot credit the bet unless you have a balance as the bonus has a ring fenced amount rachpaul14: So all your company want me to do really is just waste more money before you can help your customers? its ok because i will write a review and tell all my friends and family not to bother with your company as you are unhelpful and false advertise. hope your ok with losing new and exsisting customers Sayful: Is there anything else I can help you with today? rachpaul14: you havent helped me at all rachpaul14: your company really need to work on there advertising and customer service Sayful: im sorry you feel that way rachpaul14: well deal with it and go the extra mile to help your customers thats what i have been taught Sayful: regarding this I can credit that bonus unless you are eligible rachpaul14: so credit the bonus Sayful: you are not eligible rachpaul14: how am i not eligible when i have deposited 20 pound and played it Sayful: because you played it Sayful: you did not opt in for the promotion rachpaul14: well when your promotions tell people they need to opt in to something maybe you will get more customers. rachpaul14: in that case opt me out i have copied this chat so will be posting it in my review thanks Sayful: Thank you for contacting Coral Customer Service today. If you need any further assistance please don't hesitate to chat with us again. Enjoy your time on Coral.