I opened a connect card on shop and few months later opened online account and deposited £5 . After winning £359 they locked my account and said I will get only £5 back. The customer support said no matter either I have lost or won they gonna returned the deposited amount only. So if you had similar issue and lost stake on 2nd time account then you are allowed to get your deposit back. And one of my friend has permanently closed his online account but he opened connect card and had lost so much in coral machine so he is entitled to get all his money back.. If you had same problem with coral try to get your money back.