Went into a coral shop in Glasgow (cessnock) placed a £5 each way on number 7 6.50 at Wexford duly won at 5/1 . Before my bet was placed I was standing at counter waiting for staff to put my bet on as she was dealing with another customer on the shop floor I asked could I get this bet on she then went behind counter and placed my bet. I went up to collect winnings and was told it was 16 second late I said I was waiting at counter before race was off she was on her own as other staff member was away for a cigarette I then phoned customer care who after a debate on phone they called the shop and all of a sudden it was late by 22 seconds and they checked CCTV from their security in England and told me I was late and wasn't getting paid. Now someone is telling lies 16 seconds to 22 seconds also CCTV was checked i don't believe a word they say anymore and will be taking this further as it was totally disgusting customer care from CORALS.