Well where do I start............ I've been a loyal Coral customer for nearly 20 years both as a "walk in" punter & more recently with coral connect and online gambling, as my work keeps me too busy to use my local shop at times. It all started with with the connect offer of, stake £5 in shop and receive a free £5 online bet. An offer I thought was fantastic. So when I received the text message saying I had qualified for my free bet I was more than happy. That was until I logged into my coral account an hour to later to find out there was no sign of any free bet...... "Not a problem" I thought. "It will be there tomorrow" 24 hours passed and still no bet. Not a problem I thought, I'll call them on the help line..... 4 hours layer and after I had been hung up on twice, I got to speak to somebody about my missing free bet. And without any problem the operator had my free bet into my account...... Happy times you may think. NO...... You see I had already missed all the football 3pm kick offs so I decided to use my free bet on the "over 1 goal in the 1st half" market in the AC Milan v Juventus game. During the match there was a 1st half goal which, after much arguing and a yellow card was cancelled out. How ever Coral had paid out winnings into my account. I knew that I hadn't won but never the less I tried to withdraw the money........... The next moring I checked my phone to see if anything had changed. Not to my surprise Coral had sent me a further email informing me of their mistake. I now have to say, I wasn't that disappointed to discover they had cancelled my withdrawal sighting that it would have "put my account into a negative balance"................. Amazing I know. But I figured that since I had clicked the wrong button a few times myself and placed bets that had I given more attention to what I was doing I would never had made. However everytime I've done this I put it down to my own stupidity and never once felt the need to ask anyone at coral for my money back. But then we all know full well that coral would never give it back anyway.......... So Coral hold all the cards I thought. Maybe an explanation as to how things with the online gambling had become so messed up would help set my mind at ease. So I sent an email asking just how & why things had got so messed up because I was begining to doubt if having an online account was worth all the hassle I had been through. Coral responded not with a simple apology, which would have made me happy, but instead by closing my account. Brilliant news I thought 20 years and rather than a simple sorry. Coral would rather offer nothing in way of an explanation but throw me away like a filthy rag. But alas both Coral & Lana felt it was best for us to split and go our separate ways...........