Coral posted a French cup football fixture, twice on the same coupon; the spelling of the two teams was different on the two entries and this appeared to be a simple error on there behalf. I placed my bet 10 minutes before the kick off time, and these being cup games (anything can happen) I did not look at the form and just selected a number of teams for a daft accumulator. As it happens I ended up taking the home team on one selection and the away team on the other entry, which as I said was the same fixture advertised as two different games. There was no way I could win this accumulator (I had both teams to win the same game!), just after kick off I realised my error and contacted Coral to void this bet and this is where Coral customer service lived up to there very poor standard of customer service. I initially contacted them via live chat, after explaining the query (and obviously confusing the half wit at Coral) the person I was 'chatting with' just disappeared. He didn't respond to my query, my prompts for him to reply, he just ignored me. I was a little annoyed at this and decided to call them, after speaking to another Coral employee, who agreed my query was valid but unfortunately was not authorised to void my bet and would speak to another department and email me the response. 24 hours later and no email, I called again and went through the query once more. After I passed to one department after another, and spent the best part of an hour on hold, they cut me off! I was annoyed at this, as you might expect, so I called again and asked to speak to a supervisor. I was in no mood to speak to another idiot, and was not going to explain my query yet again, I told them I was unhappy about being kept on hold and wanted to speak to his supervisor; guess what, yes he put me on hold! He came back and said the supervisor cannot leave his station and would not speak to me, fukcing unbelievable! All of this for a lousy £3 bet, not a great deal, but it was the principal that mattered. I bet over £1000 a month and do not expect to being treated like a fool by somebody masquerading as a customer service representative. They incorrectly advertised the one game as two different games on the same coupon and were unwilling to admit it, they treat you very badly and should be embarrassed to call themselves customer 'service'.