I have been a VIP customer for years. I was playing an gam called VIZ at £40 a spin which is high. I activated a feature which gave me 25 free spins at £40 a go. My winnings were at £1,180 with a number of free spins remaining when the game crashed! I took all the necessary steps in reporting it, providing screenshots etc. It was referred to the software developers and after threatening to report the matter to IBAS, a conveniently get a reply today, which after a SIX week delays says they can't see the spin registered and deem it void!! They offered £200 which I turned down having previously turned down £500. This is how they treat their so called VIP customers!! They should be punished as they've clearly stolen my money.