After having a query about a bonus,I had qualified for, not paid to me,I would not let it go. I called and called,requested manager call backs,got nothing but VERBAL bullying and trying to get me to go away basically. The staff refused to look into it,apart from 1 named Reese,who agreed that I was due the bonus and promised to call me back(Did not).I then got a manager who called me ,would not tell me why No one would look into it,then refused herself,and would give no reason.verbally tryed to overpower me.and said I will not be getting my £50 bonus,but would offer £20. I refused it and have not used Coral since.thinking they are a great bookmaker with a majority of their customer service team poor or just down right terrible. Would have to say because of this,I could not recommend them to anyone.a palava of a company!