After many calls and numerous emailed,the staff refused over and over again to manually look at a promotion error on my account.The promo was for a £50 free bet.i spoke to agent Soren,who advised I had to email every 16+ digit bet no to the team to investigate,I then replied to asked him to send me the unqualified bets.he point blank refused!I then spoke to shift supervisor Caroline who offered a 20 free bet (which I refused)after many more requests for a senior manager call back,refused again saying issue was resolved.i called in ,spoke to a very helpful agent ,who said I could speak to a senior manager.i got shift supervisor Caroline again,who offered 30free bet which I refused.then said i could have the 50 free bet,but only this time,and I didn't qualify. So on that note I said I did not want it in bad feeling,and would prefer if she would manually check it and find the error. But she said,She did not have time for that!.unfortunately I closed my account.on the basis that not one agent or Shift supervisor Caroline had the time for a customer.The call was recorded apparently.This is the service you get with Coral.
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