sutton coldfield shops run disgustingly since new manager has took over around 3 years ago he has run the shop into the ground lost all of the existing custumors (mon-fri) your lucky if there is more than 3 people in the shop. every custumor has complained to a mickey mouse manager. staff badly trained (they argue with you when they mess bets up because manager not training them) custusmor service 0 out of 10 shop in filthy state and corals have no complaints departments their attitude is got your money fk off. i come to place bets not watch staff eat and have to wait to place bets because they busy playing on the phones. worst bookies ever at some point they will be closed down as custumors going elsewhere. manager even rigs the free weekly comps on betting terminals (he let 1 custumor have like 8 free goes entering false names until 1 customor complained about it) i closed my vip card ages ago (was suppose to be vip) estimate shop will be closed down within a 2 year period (lack of custumors) all the other bookies have a no phone policy but corals cowboys.... like said shop run into ground by new manager they have paid him to close them down hilarious.. at times i have thought about applying for a job there come in and use it as a doss house.