I deposited £10 and gambled to dog race 14.07 race and I won £27.50 , After result my balance come out as £12.50 , contacted with customer service message from Customer service is exactly like this, I do not know x, I am trying to get you the answer which will be forwarded to you via the email address registered on your acocount. I can see you won this money but i can not see the balance refelcted on your balance. When I asked how can I continue gamblening , can you do anything to cover your fault so I can keep going to gamble my races, respond was Unfourtunately I suggest you to wait 48 hours until we contact you :) It is not first time happening and they treat you as you are wrong , you do something wrong.I got all chat records as a screenshoot if someone not believe me I can pass them to you guys . I am closing my account with them after using account 2 years and I am VIP customer for them for a year.