Dr Jenny was really lovely, talked in great detail to explain the procedure, any potential issues and the healing process. I knew what to expect, I felt well informed, the clinic was very clean and spacious. I decided to go ahead straight away with removal of 2 raised moles on my face. I had been putting off having the procedure done for years, because I was concerned about scarring, but after consulting with Dr Jenny, I felt reassured that the scarring would be minimal. The procedure was painless. Even the numbing needle did not cause me anything other than a mild sensation. I had a shave excision and for a mole next to my lip, Dr Jenny used a scissor type tool, and explained exactly what she was doing. Bleeding was extremely minimal. Both moles were raised, but colourless, which I was told often heal very well. I left afterwards, with 2 clear plasters on the wound sites and after care was explained. Healing has been going well, still red, but no problems, and I am confident that these marks will continue to fade, and I much prefer to not have any raised moles on my face. I do not miss them at all!! I really liked Dr Jenny and felt in very good hands. I felt the price was very reasonable. If you research before you go into the clinic, and understand the pricing, and the options, then I highly recommend this clinic.