I would like to warn others of the problems they can expect when trying to buy from this rapidly deteriorating chain of stores. First incident was in April/May this year. I visited the Keswick store to buy a £100 plus item. I have a discount card from my cycling club that should entitle me to a 15% discount but when I tried to pay I was given an excuse that the item was not eligible because ( so they say) it was already reduced. There was no indication of this limitation anywhere in the store and certainly not on the item. I spoke to the manager who basically didn't care. I walked away and bought the item elsewhere. Second incident happened today. Yesterday I ordered a tent online. I need it this week so I was looking online for stores that had the one I want in stock. That is my main priority. I found that Cotswold Outdoors Preston store had the item, clearly marked as being in stock so I paid for it online, for collection instore "within 1-2 hours". Today while on my way to Preston ( over an hour's journey each way ) I received an email from "Dan" informing me that they did not have the item at all but that he "might" get one by mid week. I replied asking where I could actually collect the order that I had already paid for but he doesn't have the manners to reply. Cotswold Outdoors customer service phone line is "undergoing maintenance" and directs complaints to an email address so I have no way to cancel the order. The tent is still marked as being in stock in Preston as I write this. I feel that I have been scammed. Save yourself the pain and use a more professional store (almost anywhere else)