Urgent Concerns Regarding CX Courier Exchange Business Dear CX Courier Exchange, I am writing to express serious concerns regarding my experience with your platform and to highlight the challenges I—and many other drivers—have faced since joining. Your company sells software for approximately £2,000 + VAT, which is explicitly stated to be non-refundable. This is a significant investment, and one that is made in good faith, based on the expectation that drivers will have access to enough work to make a reasonable living. However, my experience has been quite the opposite. Key Issues I Have Faced: Lack of Return Jobs: On the rare occasions I was able to secure a job, I often had to return home with an empty van, making it financially unsustainable. These non-profitable return trips wipe out any earnings from the outbound job. Long Payment Terms: Many of the available jobs come with payment terms of 45, 60, or even 90 days. Meanwhile, drivers must cover ongoing costs like fuel and insurance out of pocket. This gap between job completion and payment makes it nearly impossible to manage cash flow, especially for independent couriers. High Start-up Costs: In order to begin working through your platform, drivers are required to invest heavily: purchasing the software, a suitable van, and insurance coverage. This forces many to borrow money or dip into personal savings—based on the belief that the investment will be returned through steady work. Insurance Recommendations Without Job Availability: CX recommends third-party Goods in Transit insurance providers, yet does not ensure there is sufficient job availability to justify this cost. This puts drivers in a financially vulnerable position, paying for coverage they cannot even utilize effectively due to lack of work. As a result of these systemic issues, I have not been able to earn enough to cover my liabilities, let alone turn a profit or pay taxes. In fact, I, like many others, will be filing a tax return showing losses. If your platform genuinely had enough job availability, then you could employ drivers directly, pay them a fair wage, and handle tax responsibilities in-house. The current business model shifts all risk to the drivers while your company profits from software sales. If CX Courier Exchange truly values fairness and transparency, you should consider refunding software fees to drivers who have not been able to generate work, or—at the very least—restructure your system to ensure they can succeed. At present, it appears that the company is focused on generating revenue through software sales, without adequate concern for whether drivers can actually sustain a livelihood on your platform. This is not only unethical but unsustainable. I sincerely hope you take this feedback seriously and reflect on how the platform can be improved to genuinely support your driver network. Regards,