I enquired on if they could reproduce a Tarpaulin they had already made for me but this time with a double sided zipper. I was told yes and we started the very lengthy process (12 days) of backwards and forwards messaging to decide on the design. Once the size and dimensions had been agreed, I then checked this included double sided zipper, as they only wrote on the quote "add zipper". I was told they only do one sided zippers. They suggested Velcro. I said I didnt want Velcro, so please cancel the order and refund me my paid money. 7 days later, I message them to ask where's my refund, they tell me it would have been done 24 hours after cancellation and returned to card used to make payment. 9 days later I ask again and told they will look into it and email me back in a couple of hours. 12 days later I am still awaiting that email and my refund! The products I have had off them in the past, have been top quality but there customer service is absolutely rubbish! I am absolutely fuming! I want my refund and will never use them again because of this