SophieW
I do like the products, but the delivery service is hopeless. Ordered 2 items to arrive in the same consignment. G&G used Parcelforce to deliver, so I knew I would have to wait in a whole day to receive them (Parcelforce give only a day not a time slot). However, one item was accidentally sent to Cleveland and will have to be redelivered on another date, necessitating another day-long wait at home. The other arrived but was the wrong colour and I will now have to wait at home another day for Parcelforce to collect. When the replacement arrives that will be another day waiting at home. All in all, 4 days off work waiting in all day for one order. I don't mind that they made a mistake with the colour and they apologised and agreed to change it, However, since it was their mistake I would have expected the product to be collected at my convenience, rather than having to take another day off work. Hopeless. Would strongly recommend they switch to the excellent DPD if they want to provide a good delivery service to customers.
6 years ago
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Cox and Cox has a 2.2 average rating from 27 reviews

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