I ordered a pair of pants and saw a notation on the website that British sizing is often smaller than US sizing only a few minutes after I submitted the order. I immediately sent an email to the customer service division and requested my order be cancelled. The next day, I chatted with Cragstopper representative Uso since I had not received a reply regarding my initial email and knew that timing is critical in cancelling my order. Uso checked to see if my order could be cancelled, and she implied it could be cancelled and she would send an email once the request was handled. I later updated my chat with an additional question regarding the status of my cancellation request since I had not heard anything back several hours later. The next day, I sent an email to Craghopper customer service to get an update on my cancellation request. I never received an email from Uso or any customer service person. Later that day, I received an email that my order had been dispatched. I ended up returning the pants because they are too small (as I expected) and have incurred the return fee and the cost of a mailing package. Both of the costs are minimal so I am not overly concerned with them, but I am annoyed I never received any reply from Craghoppers regarding my emails or following my chat with Uso. I sent a final email to the email address on their website for issues that were not handled well at the customer service level. That email was returned as undeliverable.... Geez.... Craghoppers is a loser company from all angles. The product itself may be good, but I won't deal with them again due to their lack of customer support. This has been a disappointing first experience with Cragstopper.