My experience with Creation Consumer Finance has been more than positive. I have run into Money problems and held of ringing them as I was frightened of the response I would get from them. I suffer with an illness and explained that to 2 different staff I spoke with on separate occasions. Anmol yesterday who I spoke with took her time with me took stock of my account and my position with my finances at present. She ensured the whole time through out my call that I was ok to continue and to take a break when ever i needed to. She explained everything to me in simple terms and how we could get me back on track. Nothing was a problem for her. She even offered my more help from Creation ref my illness and told me never be frightened to ring them. Everyone's experience is different, I can only say how great Anmol made me feel after the call to know we have a plan in place and that I am taking positive steps to sort my financial mess out. Please if you have money issues talk to Creation they will help. I did not think they would and believe me I owe them a large amount of money. This is helping me get on the right track, Anmol was fantastic and went above and beyond in my view. She took stock of my finances and understood everything I am going through. Anmol's work colleague who I spoke with a month prior to whom I cant remember his name was very helpful and understanding as well. Times have changed and finance companies have changed they are there to help and listen. If you dont feel happy with the service ask to speak to someone else. I am still in shock at the help I got and the help I can have if I require it. I understand my credit rating is ruined by my actions but Creation are helping me sort it. Fair play. 5 star from me