Horrible and ignorant customer service. My card has been blocked / declined a dozen times while I was abroad on business trips causing embarrassment in front of colleagues. There was not communication before or after the card was blocked. Only way to unblock is to call Monday to Friday 0900 - 1730 and wait for an hour. Raised a complaint and got the most ignorant response.
I am an IHG spire elite customer and have requested IHG to change their provider from Creation.
Absolute worst!
3 years ago
Creation Financial Services has a
1.5
average rating
from
222
reviews
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