Front-facing site looks great for prospective new customers. Their portal for actual customers? Deliberately run to the ground with old code / bugs and impossible for many customers to login to their account to make payments. Little to no customer support (left a message using their suggested function a week ago with still no reply).
Undoubtedly a deliberate business decision to abandon finance customers after the point of sale in order to hope that inertia will breed late / no payment on BNPY so they can charge their interest - otherwise they make no money. Not-so-subtle abuse of their powers once finance has been taken out through Currys.
DO NOT USE (and I hope Currys' suppliers team reads this and takes action to switch finance companies as from prev. reviews this is clearly a common theme and putting off repeat customers using Currys in future)
3 years ago
Creation Financial Services has a
1.5
average rating
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218
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