Terrible service / experience. Purchased a TV from John Lewis and decided to take the 0% option. Approved immediately but the e-agreement link failed. It failed again from the confirmation email. It failed again on the website and asked me to ‘come back later’ which I did and it still didn’t work. I call JL who can’t help and refer me to creation. Creation tell me that it’s a problem my bed because I’m using safari (I’m actually using chrome), it’s then a problem because of my phone, so I try a laptop (it still doesn’t work). The proposed solution is to send an agreement by post for me to return by post… in 2023… So I cancelled the order. This is just amateur and reflects terribly on John Lewis.