New item on finance with creation, however I cannot sign the forms as cannot log in. I have used old account details, new account details and changed passwords goodness knows how many times. I did ring customer services and the lady was lovely - we went through the whole process for it to still not work. She says she has put a ticket into IT and the documents will be posted. So until I receive them, can sign and return them my order is on hold. Used creation previously and no issues at all - but this time around it is ridiculous - nothing works and it cannot be rectified by phoning customer services. Even if I get the documents by post how on earth am I supposed to manage my account if I cannot gain access?!