At 1st we were supplied with an agent (Carla Black) who sent us the incorrect bank details (for which we are now owed £160---we paid it in to the company on Ms. Black's advice. Apparently, the payment went to a Susan M. Wriglesworth. I was curious about this, so I sent a message to Carla to ask for correct bank payment details. She said the details she had sent were correct. However, after the 2nd payment went 'missing' I received a call from another of your operatives. a certain 'Anisha Kaura' who gave me the correct details I requested in the 1st place. I am therefore owed £160 from Susan M. Wriglesworth (who apparently, is a director of your company). My wife has also received 2 letters from Capital One regarding missing payment as they did not know we had transferred our debt management program to your good selves. Hence, my wife had to 'phone Capital One to sort this. I am not happy with the service so far, as I am owed £160 by yourselves and, indeed, if it had not been for Anisha, you would have lost a customer. Yours, in anticipation of a reply and repayment, K. Clarke P.S. The £160 you owe me cannot afford to be 'lost'