I find this company very unhelpful. First I rang them a few times to keep telling them the money hasn't been being taken from my bank account and they tell me it has been and then a few months later they ring me telling me it hasn't been being taken it had been being taken from someone else's bank account and going off ours not there's. Then I had 2 debts added to the iva which were from 12 years ago and also fraudulent and they won't remove them even though it's been reported to action fraud and it was reported the 12 years ago that it happened. I got told it was going to be removed and then they asked for proof which I dont have as it was so long ago and they still haven't got back to me