My IVA was sold from DSC to CreditFix in December of last year. They climbed over themselves to call me and tell me the fees were increasing from 15% to 23%. I have never received such poor customer service anywhere before. Firstly I called them to handover 50% of my annual bonus, that took 2 days to organise. I then completed their online expenditure review in April and I've had to chase in June now for a report. This has taken about 6 phone calls, and all I've received is a work of fiction around the amount of money I've paid into my scheme. I also have no knowledge of the disbursements that have been paid to my creditors. All in all, I have received nothing for the 23% that CreditFix are milking from this scheme. Phone call are never returned, the service is dire.