Have bean passed over to You very recently ( sadly ) by Knightsbridge , who were , and still are Brilliant , Helpful and always kept their promises . Within three days You have let Me down twice . I phoned You and was on hold for just under eight and a half minutes , then an electronic voice said ' Goodbye ' then Your line hung up on me I finally got through to You just one day ago and was ' promised ' by Your male colleague that He would phone Me back today at ten am whilst My Outreach Helper was with Me in case I got confused , which I do because of My Brain injury . We waited until twenty past ten then 'I' phoned You up and 'AGAIN ' was 'Promised ' that Colin would phone Me back this afternoon .. I waited until twenty past nine this evening AND STILL WAITING ... Nothing from You in calling Me ... You wan't Me to maybe 'introduce ' a Friend to Your company ? ... No No No Way ... If I was aloud I would spread on media how Bad You are ... But I won't Sully to Your standards