Alike a high number of other reviews on here, I was sadly transferred from Knightsbridge to Creditfix a number of months ago. In my 3+ years with Knightsbridge it was plain sailing. In the short time I’ve had reason to contact Creditfix I’ve discovered how unprofessional and somewhat incompetent this organisation is. I feel incredibly vulnerable knowing this company is now overseeing my IVA. I have had to send in the same documents now three times (my personal information.) Im partially deaf and a number of call takers have been so difficult to understand I’ve virtually been in tears after the call because I can’t understand them. I even asked to speak to someone else after politely explaining I couldn’t understand them and was told, “No.” My annual review is currently being carried out and after reading some of these reviews I am dreading the outcome! I have even been addressed with the wrong name during recent correspondence so I don’t hold out much hope! Roll on next year when my IVA ends and I don’t have to be subjected to such demoralising and incompetent practice.