Before creditfix we had a DMP with another company, When we first swapped over to creditfix we had an appointed person of contact, but as time has gone on this has appeared to not now be the case, we do not receive calls nor are we able to track, report changes to circumstances via an online account, which we were able to do with the previous company,so i guess it is a case that after a short period of time current customers ( if you can call it that ) are dropped down the page in favour of attracting new business, as long as we are making payments regularly and on time that is good enough for your company and we can then be forgotten until the next payment is due. I realise that " yes " due to circumstances we are in this position but we do not have the feeling that there is a team there to back us up and offer advice, all the hard work has been done and we have signed up and you are getting the related income for that,but maybe a little more support would not be a bad thing.