There is a reason that the first word in their company name is "Crook" because that's what they are. I ordered a simple instrument tag for my daughter 3 weeks ago and it still hasn't arrived. The only reason I didn't order elsewhere was because they only seem to come in packages of 20-100 and I just needed one! The shipping was actually more than the tag. I tried to contact them and could only get an automated response via email. I am glad that it is not a large purchase and the only reason I am writing this review is to let you know DO NOT ORDER FROM CROOK AND STAPLE!! Unless you want to give your money away.