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We have had nothing but an awful experience with Crosbys. Please see below for the facts (we've left much of the emotion out of it so that you can benefit from balanced feedback): - we ordered some champagne glasses on 31/10/21 in the hope that they would arrive in time for an event we were hosting on 12/11/21 - on 7/11/21, having not heard anything, we asked for an update and were told that the items were in stock (see attached) - having heard nothing back for weeks, we sent at least 2 chasers via email (no response) - my wife then called twice and was told on each occasion that someone would call back and leave a voicemail with an update (which never happened) - my wife then managed to speak to a third person who told her that they would seek to have the glasses sent direct from the supplier (without explanation as to why the glasses were no longer in stock given that we were told they were on 7/11/21) - today (13/12/21) some 6 weeks after the date of order, my wife spoke to Crosbys who informed her that the glasses would arrive in 1 week at the very earliest (we had been hoping to have them for a Christmas party we are hosting on Friday). - we have no confidence that the glasses will actually arrive. So, please be warned as to extremely late delivery, poor customer service, incorrect information and an inability to call back having promised to do so. Your choice!
5 months ago
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Crosbys has a 4.11 average rating from 2,328 reviews

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Alice, Customer Support

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